Frequently asked questions
How can I pay for my wonderful finds?
We accept Knet and all major credit Cards. We also offer Cash on delivery for Orders placed locally in Kuwait.
How quickly do I get my goods?
Expect delivery within 24 and up to 48hrs in Kuwait and 3-7 woking Days for Regional orders.
Any added costs for delivery?
We make sure that all our products are offered at accessible price points and that pricing scheme applies to our delivery costs as well. Additionally, delivery charges vary in accordance with destination.
What if I regretfully have to cancel my order?
We understand that everyone needs access to a redo button at some point. Our redo button is active up to five hours after you place your order, so please feel free to contact us within that time period. Bare in mind we process orders with 1-5 hours after purchase, and so we would appreciate contacting us as soon as possible.
How about Returns?
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you will receive store credit for the items returned. We do not offer cash back refunds.
I was too slow. Can I order a sold out item?
Absolutely! Feel free to send us an email or give us a call and let us know what you missed out on. Please allow a few weeks for special orders on any sold out items. Be informed though that a 50% deposit is required when you place your order, which will then be subtracted from the product when its ready for delivery.
Do you ship internationally?
We are delighted to have international followers. However, as our store is still in its in its budding stage, we currently only deliver regionally to the GCC area.